Help

How Clipsie works, and what to do when it doesn't

Setup, clipping, posting, billing, troubleshooting

Getting started

Sign up with an email address and password, or with Google. The first time you open the dashboard a short setup walks you through the four things Clipsie cannot work without:

• Twitch. Sign in with the Twitch account that owns the channel, or, if you clip for someone else, the account you clip from.
• Channel. Choose which Twitch channel Clipsie watches. Paid plans bill per channel, so a second channel is a second seat.
• Clipping. Set how many clips per streaming day you want and, on the free plan, the chat keywords that trigger one.
• Destination. Connect YouTube and TikTok, and decide whether clips post automatically or wait in the review queue.

You can leave the setup and come back; it resumes where you stopped. Everything it sets can be changed later in the dashboard, per channel.

Connecting Twitch, YouTube and TikTok

Each platform is connected once, through that platform's own sign-in screen. Clipsie stores the access token it gets back, encrypted, and never sees your password.

• Twitch is where Clipsie reads chat and the stream. Without it nothing is detected.
• YouTube posts as Shorts to the channel you pick during the Google sign-in. If your Google account has several YouTube channels, choose the one the clips belong on.
• TikTok posts to the account you authorise. TikTok asks you to confirm the privacy level of each clip; Clipsie writes what you set in the review card.

Reconnecting. Tokens expire or get revoked when you change a password, remove the app on the platform's side, or leave a platform's terms unaccepted for too long. The dashboard marks the platform as disconnected; open the Account tab and connect it again. Clips that were waiting to post stay in the queue until then.

How clipping works

Clipsie learns your channel's normal chat rhythm and watches for chat to erupt past it. Each spike is scored in two stages, on the reaction and on what was actually said, and only the moments with real potential become clips. Every clip is reframed to vertical 9:16 with face-aware cropping, captioned word by word, given a title and hashtags, and handed to your destinations.

• Clips per streaming day is the dial you control. Your plan sets its ceiling. Clipsie keeps watching after the day's quota is filled and gets pickier, so the clips you get come from the best of the whole stream.
• Your clip word in chat asks Clipsie to clip the moment that just happened. You choose the word under Channels (many choose !clip); until one is set, nothing listens. On the free plan this is the only trigger; on paid plans it works alongside automatic detection. Who may use it (mods only, or every viewer) is a channel setting on every plan.
• Quiet streams produce fewer clips. If a stream simply does not contain enough clippable moments, Clipsie posts fewer rather than forcing weak ones. The dashboard shows what each stream produced.

Review queue, auto-post and schedule

Per channel you choose one of two modes, and you can switch any time:

• Review queue. Finished clips wait in the Review tab. You watch, approve or discard, and change the title or TikTok privacy settings before anything goes out.
• Auto-post. Clips go out on their own, into the posting windows you set.

Schedule. On Creator and Studio you pick the days and times clips go out, in your own timezone, per channel, and Clipsie spaces uploads inside those windows instead of posting ten clips at once. Starter posts on automatic slots. A single clip can also be given its own time from its card.

Stream imports

An import hands Clipsie a past stream, a VOD, by link. Twitch VODs and highlights work, and so do Kick and YouTube links. It works through the whole recording instead of watching live. The clips come back to the same review queue or auto-post flow as live clips. Imports are part of every paid plan (a monthly number of runs on Starter and Creator, unlimited on Studio) and are not on the free plan. A VOD has to belong to the channel you import it for, and each VOD can be run once a day. A run that fails does not count.

Free plan, trial and billing

• Free plan. 5 finished clips a month, triggered with your own clip word in chat, posted to your connected accounts, no card. Your first stream is on us: Clipsie watches it end to end and finds up to 3 moments by itself, so you can judge the automatic detection before paying for it.
• Trial. Paid plans start with a 7-day trial. A card is needed so clipping does not stop mid-stream on the day the trial converts; the first charge is on day 8. Cancel before then and you pay nothing. One trial per customer.
• Managing the subscription. The Account tab opens the billing portal: change the card, download invoices, switch plans, cancel. Cancelling keeps access until the end of the period you already paid for.
• Extra channels. Each additional Twitch channel on the same account is billed at the plan's channel rate, shown on the pricing page.
• Failed payment. The card is retried for a few days and you get an email; clipping continues meanwhile. Update the card in the billing portal and the subscription carries on. If the retries run out, the subscription ends and the account is back on the free plan's limits.
• VAT. No VAT is added at checkout. A business can enter its VAT ID and it appears on invoices.

Something is not working

A stream produced no clips. In this order:

• Is the channel paused? A paused channel is skipped entirely. Resume it in the dashboard.
• Is Twitch still connected? A disconnected Twitch means nothing is watched.
• On the free plan, is a clip word set under Channels, and was it typed in chat? Automatic detection is a paid feature, apart from the first stream.
• On the free plan, is this month's 5 used up? The Account tab shows the count.
• Was chat quiet? Clipsie needs a reaction to score. A stream with no spikes produces no automatic clips.

A clip was made but never posted.

• Check the Review tab. In review mode clips wait for you.
• Check the destination. A disconnected YouTube or TikTok holds the clip until you reconnect.
• TikTok sometimes stops accepting posts for a day: a daily limit, or too many unposted drafts sitting in your TikTok inbox. The dashboard shows a banner saying which, and the clips stay in the queue and go out once TikTok accepts again.
• In auto-post mode with a schedule, the clip is waiting for its posting window.

Cannot log in. Passwords need at least 8 characters with upper and lower case, a digit and a symbol. Use "Forgot password" on the login page; the reset link is valid for a short time and works once. If you signed up with Google, use the Google button. A confirmation or reset email that does not arrive within a few minutes is usually in spam; otherwise write to us and we look at the delivery log.

The dashboard looks stale. Reload the page. If a number still looks wrong, tell us which channel and which stream; every clip and every stream keeps a record we can check.

Your account and data

• Deleting your account is in the Account tab. It disconnects Twitch, YouTube and TikTok immediately, stops all clipping, and deletes your account, clips, tokens and settings within 30 days. Clips already posted to your platforms stay there; they are yours.
• Revoking a platform without deleting the account: disconnect it in the Account tab, or remove Clipsie from the platform's own connected-apps page. Either works.
• Privacy requests (a copy of your data, a correction, an objection) go to [email protected]. What we store and why is in the Privacy Policy.

Still stuck

Clipsie is run by one person, and support is answered by that person, usually within two working days. Use the contact form or write to [email protected]. The fastest way to a fix is the channel name, the date of the stream, and what you expected to happen.